Design and implementation of unified medical inspection appointment system based on medical alliance resource sharing_Chinese Journal of Evidence-Based Medicine

Authors：

 SHEN Wenwu ¹ , ZHENG Tao ² , GAO Yuan ²

1. Party Committee Office, West China Hospital, Sichuan University, Chengdu 610041, P. R. China;
2. Information Center, West China Hospital, Sichuan University, Chengdu 610041, P. R. China;

Corresponding author：

SHEN Wenwu, Email: wenwu_shen@163.com

Keywords：

Medical alliance; Medical inspection; Resource management; Inspection appointment; Intelligent service; Resource sharing scheduling

DOI：

10.7507/1672-2531.202206023

Video：

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Abstract Full text Figures/Tables Video References Cited by

Objective To explore the model of sharing appointments between medical inspection resources in medical alliance hospitals in the medical profession, in order to improve the utilization efficiency of medical inspection resources and patient satisfaction, and to promote the effective implementation of intelligent services in medical alliance hospitals. Methods By analyzing the medical process of medical inspection appointments, and organizing the inspection appointment resources of each hospital according to the actual business characteristics of each hospital of the medical alliance by the unified medical inspection appointment platform. Through the unified big data platform, the business collaboration between the medical alliance hospitals and the sharing and scheduling of medical inspection resources among the hospitals of the medical alliance are realized. Results The construction and use of the medical alliance unified inspection platform has realized the sharing and utilization of inspection resources between hospitals in the medical alliance, which is convenient for patients to choose their own inspection resources across hospitals when making an appointment for inspection, and further improves patient satisfaction. Conclusion The unified medical appointment platform unifies the management of the medical alliance's appointment examination resources, which can not only effectively improve the utilization efficiency of medical inspection appointment resources, but also expand the effective scope of patients' choice of medical inspection appointments, and at the same time improve patient satisfaction and promote the construction of hospital intelligent services.

Citation： SHEN Wenwu, ZHENG Tao, GAO Yuan. Design and implementation of unified medical inspection appointment system based on medical alliance resource sharing. Chinese Journal of Evidence-Based Medicine, 2022, 22(10): 1189-1195. doi: 10.7507/1672-2531.202206023 Copy

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11.	姚峥, 孙雪梅, 刘德海, 等. 信息化助力提高门诊服务质量与改善就诊体验. 中国医院, 2019, 23(1): 62-64.
12.	李艾, 杨雪菲, 侯秀玉, 等. 门诊投诉管理与医疗服务质量的持续改进. 中国病案, 2016, 17(2): 13-15.

1. 张辉. 完善预约诊疗制度加强智慧医院建设—卫生健康委印发《关于进一步完善预约诊疗制度加强智慧医院建设的通知》. 网信军民融合, 2020, (6): 35-37.
2. 王觅也, 郑涛, 李楠, 等. 医疗大数据集成及应用平台体系构建. 医学信息学杂志, 2019, 40(8): 37-42.
3. Wang M, Li S, Zheng T, et al. Big data health care platform with multisource heterogeneous data integration and massive high-dimensional data governance for large hospitals: design, development, and application. JMIR Med Inform, 2022, 10(4): e36481.
4. 徐燕梅. 浅谈医技预约系统在医院门诊流程管理中的应用. 中国医数字医学, 2018, 13(5): 113-115.
5. 汪兆来. 基于“互联网+医疗健康”的医技检查自动预约平台的设计与应用. 中国医疗设备, 2021, 36(8): 94-97.
6. 洪伟丽, 张琳, 谢芳, 等. 北京某三甲综合医院医技检查智能自动预约实践. 中国医疗设备, 2020, 35(8): 93-96.
7. 郑涛, 王觅也, 丁仁鑫, 等. 基于微服务架构的医院统一服务平台构建研究. 中国医数字医学, 2021, 16(9): 73-79.
8. 余江, 廖通权, 张渝, 等. 无接触式医技检查自动化预约模式的构建与应用. 中国医院管理, 2021, 41(10): 43-45.
9. 吴志丹, 薛锦, 高原. 基于规则库的智能化医技预约流程构建. 中国数字医学, 2021, 16(6): 38-42.
10. 王小丽, 陈建清, 沈瑞林. 基于互联网+模式的医疗服务. 中国卫生产业, 2020, 17(2): 177-179.
11. 姚峥, 孙雪梅, 刘德海, 等. 信息化助力提高门诊服务质量与改善就诊体验. 中国医院, 2019, 23(1): 62-64.
12. 李艾, 杨雪菲, 侯秀玉, 等. 门诊投诉管理与医疗服务质量的持续改进. 中国病案, 2016, 17(2): 13-15.

Chinese Journal of Evidence-Based Medicine

Design and implementation of unified medical inspection appointment system based on medical alliance resource sharing

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