【摘要】 目的 总结开展“优质护理服务示范工程活动”以来，护士满意度提高的原因与经验。 方法 分别于2010年1月和11月采用一般情况调查表及明尼苏达工作满意度问卷短式量表调查干部/老年科的护士在开展“优质护理服务示范工程活动”前后的工作满意度。 结果 开展“优质护理服务示范工程活动”1年以来，护士的内在满意度上升了35.27%，外在满意度上升了29.25%，一般满意度上升了27%。 结论 干部/老年科通过提高护士对各岗位的价值与责任的认可，科学规划护士的职业生涯，完善科室文化建设、薪酬与激励机制使护士的职业成就感、自身价值满意度均有不同程度提高。
【Abstract】 Objective To summarize the reasons and experience of enhancing nurse′s satisfaction after improving the “high-quality nursing services”. Methods A general questionnaire and Minnesota Satisfaction Questionnaire (MSQ) were used to investigate satisfactions of nurses working at the senior leader/ person′s wards before and after improving the activity on “high-quality nursing service”. Results One year later, the inner satisfactions of participates increased 35.27%, the outer satisfactions increased 29.25%, and the general satisfactions increased 27%. Conclusion Nurse′s professional achievability and the satisfaction on self-value increase after enhancing professional value and responsibility of nurse, planning reasonably professional career of nurse, and perfecting culture construction, and the salary and encourage mechanism.
Citation：
WU Linna,LIyun,HU Xiuying. Enhancing Nurse′s Satisfaction by Improving the Quality of Nursing Services. West China Medical Journal, 2011, 26(11): 1705-1708. doi:
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Copyright © the editorial department of West China Medical Journal of West China Medical Publisher. All rights reserved
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- 2. 曹颖, 于艳秋. 护士对自身工作满意程度的调查分析[J]. 中华护理杂志, 2000, 35(8): 499-501.
- 3. 黎巧玲, 李小妹, 王作仁, 等. 有关护士工作满意度的研究[J]. 中国实用护理杂志, 2002, 18(8): 52-53.
- 4. 彭文涛, 李继平. 护理人员工作满意度及影响因素调查分析[J]. 护理学杂志, 2007, 22(10): 45-47.
- 5. 楼建华, 朱海英, 徐丽华. 临床护士工作满意度调查分析[J]. 护理学杂志, 2006, 21(3): 46-47.
- 6. 王群. 临床护士工作满意度的调查分析[J]. 中华护理杂志, 2002, 37(8): 593-594.
- 7. 郑旭娟, 刘华平. 北京市三级甲等综合医院护士工作满意度现状调查及分析[J]. 护理管理杂志, 2010, 3(3): 184-186.
- 8. Chiok FL. Leadership behaviors: effects on job satisfaction,productivity and organizational commitment[J]. J Nurse Manage, 2001, 20(9): 191-204.
- 9. Vahey DC, Aiken LH, Sloane DM, et al. Nurse burnout and patient satisfaction[J]. Med Care, 2004, 42(2): 1157-1166.
- 10. 林奕. 压力学说在维护护士身心健康中的应用[J]. 现代医药卫生, 2001, 17(7): 573.
- 11. Hawley MP. Sources of stress for emergency nurses in four urban Canadian emergency departments[J]. J Emerg Nurs, 1992, 18(3): 211-216.
- 12. 徐波, 潘淑琴, 潘琦. 合同制护士工作压力和应对方式的调查分析[J]. 现代护理, 2006, 12(24): 2266-2268.
